ONLINE STORE REGULATIONS NOSOCKSPOLAND SIMPLE JOINT STOCK COMPANY
TABLE OF CONTENTS:
GENERAL PROVISIONS
ELECTRONIC SERVICES IN THE ONLINE STORE
TERMS OF CONCLUSION OF A SALES AGREEMENT
METHODS AND TERMS OF PAYMENT FOR THE PRODUCT
COST, METHODS AND TERMS OF DELIVERY AND COLLECTION OF THE PRODUCT
COMPLAINTS ABOUT THE PRODUCT
OUT-OF-COURT METHODS OF RESOLVING COMPLAINTS AND CLAIM CLAIM SEEKING AND RULES OF ACCESS TO THESE PROCEDURES
RIGHT OF WITHDRAWAL FROM THE AGREEMENT
PROVISIONS CONCERNING ENTREPRENEURS
FINAL PROVISIONS
SAMPLE FORM WITHDRAWAL FROM THE CONTRACT
The www.nosockspoland.com Online Store takes care of consumer rights.
The consumer cannot waive the rights granted to him in the Consumer Rights Act. Provisions of agreements less favorable to the consumer than the provisions of the Consumer Rights Act are invalid, and the provisions of the Consumer Rights Act shall apply in their place. Therefore, the provisions of these Regulations are not intended to exclude or limit any consumer rights granted to them under mandatory provisions of law, and any possible doubts should be explained to the benefit of the consumer.
In the event of any inconsistency of the provisions of these Regulations with the above provisions, these provisions shall prevail and shall be applied.
GENERAL PROVISIONS
1.1. The Online Store available at the Internet address www.nosockspoland.com is run by Simple Joint-Stock Company NOSOCKSPOLAND with its registered office in Łódź (mailing address 93-564 Łódź ul. Błońska 13); entered into the Register of Entrepreneurs of the National Court Register under KRS number 0001062639; registry court where the company documentation is kept: District Court for Łódź Śródmieście in Łódź, XX Commercial Division of the National Court Register; share capital in the amount of: PLN 1,000.; NIP: 729275063; REGON: 52662959300000 and e-mail address: nosockspoland@gmail.com
1.2. These Regulations are addressed to both consumers and entrepreneurs using the Online Store, unless a given provision of the Regulations provides otherwise and is addressed solely to consumers or entrepreneurs.
1.3. The Seller is the administrator of personal data processed in the Online Store in connection with the implementation of the provisions of these Regulations. Personal data are processed for the purposes, for the period and based on the grounds and principles indicated in the privacy policy published on the Online Store website. The privacy policy primarily contains the principles regarding the processing of personal data by the Administrator in the Online Store, including the grounds, purposes and period of processing personal data and the rights of data subjects, as well as information on the use of cookies and analytical tools in the Online Store. Using the Online Store, including making purchases, is voluntary. Similarly, the provision of personal data by the Service Recipient or Customer using the Online Store is voluntary, subject to the exceptions indicated in the privacy policy (conclusion of the agreement and statutory obligations of the Seller).
1.4. Definitions:
1.4.1. WORKING DAY – one day from Monday to Friday, excluding public holidays.
1.4.2. REGISTRATION FORM – a form available in the Online Store enabling the creation of an Account.
1.4.3. ORDER FORM – Electronic Service, an interactive form available in the Online Store enabling the placement of an Order, in particular by adding Products to the electronic basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
1.4.4. CUSTOMER – (1) a natural person with full legal capacity, and in cases provided for by generally applicable provisions, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, to which the law grants legal capacity – which has concluded or intends to conclude a Sales Agreement with the Seller.
1.4.5. CIVIL CODE – Civil Code Act of 23 April 1964 (Journal of Laws 1964 No. 16, item 93, as amended).
1.4.6. ACCOUNT – Electronic Service, a collection of resources in the Service Provider’s IT system marked with an individual name (login) and password provided by the Service Recipient, in which data provided by the Service Recipient and information about Orders placed by him in the Online Store are collected.
1.4.7. NEWSLETTER – Electronic Service, an electronic distribution service provided by the Service Provider via e-mail, which allows all Service Recipients using it to automatically receive from the Service Provider cyclical content of subsequent editions of the newsletter containing information about Products, new products and promotions in the Online Store.
1.4.8. PRODUCT – a movable item available in the Online Store that is the subject of the Sales Agreement between the Customer and the Seller.
1.4.9. REGULATIONS – these regulations of the Online Store.
1.4.10. ONLINE STORE – the Service Provider’s online store available at the following internet address: www.nosockspoland.com
1.4.11. SELLER; SERVICE PROVIDER – NOSOKSPOLAND PROSTA SPÓŁKA AKCYJNA (registered office address, address for service: ul. 93-564 Łódź ul. Błońska 13); entered into the Register of Entrepreneurs of the National Court Register under KRS number 0000101146; registry court where the company documentation is kept:
National Court Register; District Court for Łódź Śródmieście in Łódź, XX Commercial Division
National Court Register share capital in the amount of: PLN 1,000; NIP: 729275063; REGON: 52662959300000 and e-mail address nosockspoland@gmail.com
1.4.12. SALES AGREEMENT – a Product sales agreement concluded or entered into between the Customer and the Seller via the Online Store.
1.4.13. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient via the Online Store.
1.4.14. SERVICE RECIPIENT – (1) a natural person with full legal capacity, and in cases provided for by generally applicable provisions, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, to which the law grants legal capacity – using or intending to use the Electronic Service.
1.4.15. CONSUMER RIGHTS ACT, ACT – the act of 30 May 2014 on consumer rights (Journal of Laws 2014, item 827, as amended)
1.4.16. ORDER – a declaration of will of the Customer submitted using the Order Form and aiming directly at concluding a Product Sales Agreement with the Seller.
ELECTRONIC SERVICES IN THE ONLINE STORE
2.1. The following Electronic Services are available in the Online Store: Account, Order Form and Newsletter. 2.1.1. Account – the Account can be used after the Service Recipient has completed two consecutive steps – (1) filling out the Registration Form, (2) clicking the “Register” field. In the Registration Form, the Service Recipient must provide the following Service Recipient data: first and last name, e-mail address and password. 2.1.1.1. After logging into the Account, the Customer who is a subscriber to any magazine published by Polskie Wydawnictwo Rolnicze, enters their customer number (received when setting up a subscription) in the Buy cheaper tab, and gains access to discount offers.
2.1.1.2. The Account Electronic Service is provided free of charge for an indefinite period. The Service Recipient may, at any time and without giving a reason, delete the Account (resign from the Account) by sending an appropriate request to the Service Provider, in particular via e-mail to nosockspoland@gmail.com or in writing to the address: ul. Błońska 13 93-564 Łódź.
2.1.2. Order Form – the use of the Order Form begins when the Customer adds the first Product to the electronic basket in the Online Store. The Order is placed after the Customer completes two consecutive steps – (1) after filling in the Order Form and (2) clicking on the “I confirm the order with the obligation to pay” field on the Online Store website after filling in the Order Form – until that moment it is possible to independently modify the entered data (for this purpose, follow the displayed messages and information available on the Online Store website). In
the Order Form, the Customer must provide the following data concerning
the Customer: name and surname/company name, address (street, house/apartment number, postal code, town, country), e-mail address, contact telephone number and data concerning the Sales Agreement: Product(s), quantity of Product(s), place and method of delivery of Product(s), method of payment. In the case of Customers who are not consumers, it is also necessary to provide the company name and Tax Identification Number.
2.1.2.1. The Electronic Service Order Form is provided free of charge and is of a one-time nature and ends at the moment of placing an Order through it or when the Service Recipient stops placing an Order through it earlier.
2.1.3. Newsletter – you can sign up for the Newsletter by checking the appropriate checkbox when creating an Account – at the moment of creating an Account, the Service Recipient is signed up for the Newsletter.
2.1.3.1. The Electronic Service Newsletter is provided free of charge for an indefinite period. The Service Recipient may, at any time and without giving a reason, unsubscribe from the Newsletter (resign from the Newsletter) by sending an appropriate request to the Service Provider, in particular via e-mail to the address:
nosockspoland@gmail.com or in writing to the address: ul. Błońska 13 93-564 Łódź.
2.2. Technical requirements necessary for cooperation with the IT system used by the Service Provider:
(1) computer, laptop or other multimedia device with Internet access; (2) access to e-mail; (3) Internet browser: Mozilla Firefox version 17.0 or higher or Internet Explorer version 10.0 or higher, Opera version 12.0 or higher, Google Chrome version 23.0. or higher, Safari version 5.0 or higher, Microsoft Edge version 25.10586.0.0 or higher; (4) recommended minimum screen resolution: 1368×768; (5) enabling Cookies and Javascript support in the web browser.
2.3. The Service Recipient is obliged to use the Online Store in a manner consistent with the law and good manners, taking into account respect for personal rights and copyrights and intellectual property of the Service Provider and third parties. The Service Recipient is obliged to enter data consistent with the actual state of affairs. The Service Recipient is prohibited from providing content of an illegal nature.
2.4. Complaint procedure regarding Electronic Services:
2.4.1. Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the Online Store (excluding the Product complaint procedure, which is indicated in point 6 of the Regulations) may be submitted by the Service Recipient, for example:
2.4.1.1. in writing to the following address: ul. Błońska 13 93-564 Łódź.
2.4.1.2. in electronic form via e-mail to the following address: nosockspoland@gmail.com
2.4.2. It is recommended that the Service Recipient provides the following in the description of the complaint: (1) information and circumstances concerning the subject of the complaint, in particular the type and date of the irregularity; (2) the Service Recipient’s request; and (3) contact details of the person filing the complaint – this will facilitate and speed up the consideration of the complaint by the Service Provider. The requirements specified in the previous sentence take the form of recommendations only and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.
2.4.3. The Service Provider shall respond to the complaint immediately, no later than within 14 calendar days from the date of its submission.
CONDITIONS OF CONCLUDING A SALES AGREEMENT
3.1. The conclusion of a Sales Agreement between the Customer and the Seller takes place after the Customer places an Order. In order to place an Order, the Customer must have an Account in the Online Store.
3.2. The price of the Product displayed on the Online Store website is given in Polish zloty and includes taxes. The total price including taxes of the Product that is the subject of the Order, as well as the delivery costs (including transport, delivery and postal services) and other costs, and if the amount of these fees cannot be determined – the obligation to pay them, the Customer is informed on the Online Store website during the placement of the Order, including when the Customer expresses their will to be bound by the Sales Agreement.
3.3. Procedure for concluding a Sales Agreement in the Online Store using the Order Form
3.3.1. The conclusion of a Sales Agreement between the Customer and the Seller takes place after the Customer places an Order in the Online Store in accordance with point 2.1.2 of the Regulations.
3.3.2. After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution takes place by sending the Customer an appropriate e-mail message to the Customer’s e-mail address provided when placing the Order, which contains at least the Seller’s declarations about receiving the Order and its acceptance for execution and confirmation of concluding the Sales Agreement. Upon receipt by the Customer of the above e-mail message, the Sales Agreement is concluded between the Customer and the Seller.
3.4. The content of the concluded Sales Agreement is recorded, secured and made available to the Customer by (1) making these Regulations available on the website of the Online Store and (2) sending the Customer an e-mail message referred to in point 3.3.2 of the Regulations. The content of the Sales Agreement is additionally recorded and secured in the IT system of the Seller’s Online Store.
PAYMENT METHODS AND TERMS FOR PRODUCT
4.1. The Seller provides the Customer with the following payment methods under the Sales Agreement: Page 4 of 8
4.1.1. Cash on delivery upon receipt of the shipment.
4.1.2. Payment by bank transfer to the Seller’s bank account. BNP PARIBAS 59160014621731895360000001
4.1.3. Electronic payments and card payments via the Przelewy24.pl service – the current possible payment methods are specified on the Online Store website in the information tab regarding payment methods and on the website http://www.payu.pl, http://www.przelewy24.pl/.
4.1.3.1. Settlements for electronic payments and card transactions are carried out in accordance with the Customer’s choice via the Przelewy24.pl service. Electronic payments by payment card are handled by:
4.1.3.1.1. Przelewy24.pl – PayPro S.A. company with its registered office in Poznań (registered office address: ul. Pastelowa 8, 60-198 Poznań), entered into the Register of Entrepreneurs of the National Court Register maintained by the District Court of Poznań – Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register under KRS number 0000347935, NIP 7792369887, REGON 301345068.
4.2. Payment deadline:
4.2.1. If the Customer chooses payment by bank transfer, electronic payments or payment by payment card, the Customer is obliged to make the payment within 7 calendar days from the date of conclusion of the Sales Agreement.
4.2.2. If the Customer chooses to pay cash on delivery upon delivery, the Customer is obliged to make the payment upon delivery.
COST, METHODS AND DELIVERY TIME OF THE PRODUCT
5.1. Delivery of the Product is available in the territory of the Republic of Poland.
5.2. Delivery of the Product to the Customer is subject to payment, unless the Sales Agreement provides otherwise. The costs of delivery of the Product (including transport, delivery and postal services) are indicated to the Customer on the Online Store website in the information tab regarding delivery costs and during the placement of the Order, including when the Customer expresses their will to be bound by the Sales Agreement.
5.3. The Seller provides the Customer with the following methods of delivery or collection of the Product:
5.3.1. Postal delivery, postal delivery with cash on delivery.
5.3.2. Courier delivery, courier delivery with cash on delivery.
5.4. The delivery time of the Product to the Customer is up to 14 Business Days, unless a shorter period is specified in the description of the given Product or during the placement of the Order. In the case of Products with different delivery dates, the delivery date is the longest given date, which, however, cannot exceed 14 Business Days. The beginning of the delivery date of the Product to the Customer is calculated as follows:
5.4.1. In the event that the Customer chooses to pay by bank transfer, electronic payment or payment card – from the date of crediting the Seller’s bank account or settlement account.
5.4.2. In the event that the Customer chooses to pay cash on delivery – from the date of conclusion of the Sales Agreement.
PRODUCT COMPLAINT
6.1. The basis and scope of the Seller’s liability towards the Customer, if the sold Product has a physical or legal defect (warranty) are specified by generally applicable legal regulations, in particular in the Civil Code (including art. 556-576 of the Civil Code).
6.2. The Seller is obliged to deliver a Product without defects to the Customer. Detailed information on the Seller’s liability for a Product defect and the Customer’s rights are specified on the Online Store website in the information tab regarding complaints.
6.3. A complaint may be submitted by the Customer, for example:
6.3.1. in writing to the following address: ul. Błońska 13 93-564 Łódź;
6.3.2. in electronic form via e-mail to the following address: nosockspoland@gmail.com.
6.4. It is recommended that the Customer provides the following in the complaint description: (1) information and circumstances concerning the subject of the complaint, in particular the type and date of occurrence of the defect; (2) a request for a method of bringing the Product into compliance with the Sales Agreement or a declaration of a price reduction or withdrawal from the Sales Agreement; and (3) contact details of the person filing the complaint – this will facilitate and speed up the processing of the complaint by the Seller. The requirements specified in the previous sentence take the form of recommendations only and do not affect the effectiveness of complaints filed without the recommended complaint description.
6.5. The Seller will respond to the Customer’s complaint immediately, no later than within 14 calendar days from the date of its submission. If the Customer who is a consumer has requested the exchange of the item or removal of the defect or has submitted a declaration of a price reduction, specifying the amount by which the price is to be reduced, and the Seller has not responded to this request within 14 calendar days, it is considered that the request was considered justified.
6.6. The Customer who exercises the rights under the warranty is obliged to deliver the defective Product to the following address: ul. Błońska 13 93-564 Łódź. In the case of a Customer who is a consumer, the cost of delivery of the Product is borne by the Seller, in the case of a Customer who is not a consumer, the cost of delivery is borne by the Customer. If, due to the type of the Product or the method of its installation, delivery of the Product by the Customer would be excessively difficult, the Customer is obliged to make the Product available to the Seller at the place where the Product is located.
OUT-OF-COURT COMPLAINT AND CLAIM SETTLEMENT PROCEDURES AND RULES OF ACCESS TO THESE PROCEDURES
7.1. Detailed information on the possibility of using out-of-court complaint and claim settlement procedures by a Customer who is a consumer and the rules of access to these procedures are available on the website of the Office of Competition and Consumer Protection at: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.
7.2. The President of the Office of Competition and Consumer Protection also has a contact point (phone: 22 55 60 333, email:
kontakt.adr@uokik.gov.pl or written address: Pl. Powstańców Warszawy 1, 00-030 Warsaw.), whose task is, among other things, to provide assistance to consumers in matters concerning out-of-court resolution of consumer disputes.
7.3. The consumer has the following examples of possibilities to use out-of-court methods of handling complaints and pursuing claims: (1) an application for the resolution of a dispute to a permanent consumer arbitration court (more information on the website: http://www.spsk.wiih.org.pl/); (2) an application for out-of-court resolution of a dispute to the provincial inspector of the Trade Inspection (more information on the website of the inspector competent for the place of business of the Seller); and (3) assistance of the district (municipal) consumer advocate or a social organization whose statutory tasks include consumer protection (including the Federation of Consumers, Association of Polish Consumers). Advice is provided, among others, by e-mail at porad@dlakonsumentow.pl and by calling the consumer hotline at 801 440 220 (hotline open on Business Days, from 8:00 to 18:00, connection fee according to the operator’s tariff).
